Program, Policy and Procedure Development Creating the "NORMS" of Operation Program, Policies, and Procedures called the “NORMS” of operation are the one of the foundational building blocks for any transportation company. Establishing the “NORMS” will help companies to establish what are the correct behaviors and expectations for employees during a given set of tasks. These “NORMS” will help companies establish consistent performance each and every time a task is performed. "NORMS" are what everyone knows is expected of them. They are the best and safest way to perform each and every taks correctly, consistently, and efficiently, way all of the time. Synergize Consulting can help your employees to "DO IT RIGHT, THE FIRST TIME, AND EVERYTIME."